Customer service and FAQ

Almost always. The preview shows your real design, but since every combination is unique, Matilda sometimes fine-tunes a placement by hand before printing. The difference is small, and always for the better.

Contact us as soon as possible. We can usually make changes if the poster hasn't been printed yet.

Upload the photo right on the product page when you order. More pictures or questions? Email hello@tildasbirthposters.com. You can also send a different picture after ordering.

• Hand-drawn portraits and birth posters: 5–6 weeks. Express delivery is available at checkout, for delivery within 2 weeks.
• Ready-made birth posters: usually shipped within a week, often sooner. Delivery then takes 1–2 working days within Sweden, up to 1–2 weeks internationally.
• Posters: about 1–2 weeks.
• Knitted names: about 2–2.5 weeks in Sweden, 3–4 weeks internationally.
• Notebooks: 2–3 weeks in Sweden, about 3 weeks internationally.

Everything ships from Sweden. Need something by a certain date? Email hello@tildasbirthposters.com.

About 2–2.5 weeks in Sweden and 3–4 weeks internationally, since every name is knitted by hand.

Free shipping on all orders over 499 SEK. We ship worldwide.

200 g FSC-certified uncoated premium paper with a natural texture.

No, but you can add a frame in oak, black, white or dark wood in the same size right on the product page.

A4, 30×40, 40×50 and 50×70 cm depending on the product. Birth posters at scale 1:1 are 50×70 cm.

Personal products made to your wishes are not covered by the right of withdrawal. Read more on the right of withdrawal (EU) page.

If your poster was damaged in transit, email me with photos of both the packaging and the damaged poster. I will help you and of course send a new poster at no extra cost.

You can pay safely and easily by card, Klarna, PayPal or Swish.

Yes, gift cards come in 500, 750, 949 and 1,500 SEK.